FAQ

Frequently asked questions

How can I get the AlphaTrack Vehicle Tracking Services?

We are available 24/7 on call. In order to get our Vehicle Tracking Services, you can directly reach us by a call or write us an email. On prompt action our teams will coordinate and get the tracker installed with instant service usage credentials, you can call us @ 0341 4431234 and if you are dialing outside Pakistan use country code with number +92 341 4431234, You can write us an email at info@alphatrack.pk

How long does it take to install the unit in the vehicle?

Our Technical department in order to make quick installations have integrated a process through which our team can install a tracker in 30 minutes to 1 hour depends on vehicle and location. After installation within 15minutes, our support team calls you for verification and shares credentials with you for testing.

Is AlphaTrack providing an online facility on Mobile App or Web Access for Vehicle Tracking?

Alpha Track is a world-leading GPS Tracking Solutions provider, you can access our Tracking portal from anywhere in the world at alphatrack.pk/login from any browser, and for a quick view, you can download our application from PlayStore if you are using Android Phone and from App Store if you are using iOS.

Do you have a 30 days money-back guarantee policy?

AlphaTrack believes in Customer Satisfaction! We give a money-back guarantee if any customer is not happy with the services or it’s not up to his expectations. We have a team of professionals who at first glance try to satisfy the customer by offering tailored-made solutions, if the customer is still not satisfied then he has to return the GPS Tracking device with all its accessories by hand or courier. The company will cut only the installation cost with cellular services used and shipping with handling cost only and return the remaining to the customer.

Do I have to buy a cellular network connection for this service?

AlphaTrack provides a complete solution to its customers. There is nothing new that you have to buy or manage separately. Our solution comes with complete hardware accessories & software. Simply, you just need a computer system or an Android/IOS Mobile phone for it continuous monitoring. Further, you can call our helpline numbers for getting more information.

Do I have to recharge the tracking device?

No, GPS Tracking device comes
with a small inner battery with a backup of 18-24 hours and it
directly takes power from the vehicle battery.

Is the AlphaTrack security system compatible with all vehicles, including heavy trucks?

Yes, the AlphaTrack device takes the same voltage and ampere from every vehicle so it can be installed in all types of vehicles. This includes Class 1-3 passenger cars and light-duty trucks, Class 4-6 medium-duty and light-heavy duty trucks, and Class 8 heavy-duty trucks.

What if somebody tampers with the vehicle device?

AlphaTrack GPS Tracking System has strict surveillance and triggering capacity. If anybody tampers, tries to remove the tracker or there is any power-Cut. our device has the capacity to detect, trigger and generate intimation alert via SMS, and a high priority notification is also sent to our control room, Our On duty will make you call and will inform you.

How many geofences are supported?

AlphaTrack GPS Tracking System supports multiple geofences in multiple areas. Any time you can request to put multiple geofences.

If unfortunately my car has been stolen or lost. What should I do now?

1. First of all AlphaTrack will identify the stolen activity promptly and inform you about the current location and status, then

2. You have to call the police @ 15 and report the theft instantaneously with the updated location and take your Report Ref Number.

3. AlphaTrack 24/7HR Control Room on 0336-2227799 & we will guide you and kill the engine promptly to recover your vehicle.

4. Then let us know at customer support on 0336-2227799 helpline so we can further assist you with the vehicle location and kill the engine. Our representative will assist you throughout your vehicle recovery.

For customer service inquiries please email:

Support@alphatrack.pk

What happens when the vehicle crosses speed limits or crosses geofences?

You will get a Prompt Call and SMS. AlphaTrack GPS Tracking System enables strong communication, monitoring & surveillance system which identify the speed limits and geofences immediately and Control Room will call you for further assistance/action. Car Tracking is essential and important part of your vehicle you should take care of it.

What if I need a feature that your web-based software does not support?

AlphaTrack developed its software after a deep analysis of customer needs then we evaluate our competitor’s platform to drive significant rival advantage and integrated with updated technology to ensure the best car tracking experience for our customers. Furthermore, we would be grateful and happy to know your feedback to update and enhance a good customer experience at Alpha Car Track.

Does the AlphaTrack security system provide warranted tracking devices?

Yes Indeed! AlphaTrack Provides a warranty claim for two years if in case the installed device gets malfunctioned & stops working during the aforementioned tenure. However, a warranty will not be claimed in case external factors will be like vehicle wiring, maintenance work, or any damaging cause reason.

How accurate are the speed and geofence alerts?

AlphaTrack is using qualified & tested devices, Hardware of the device is efficient enough to update locations in 30 seconds to 1, 2 up to 5 minutes depends upon your package. Speed and geofence intervals take a minimum of 30 seconds, it will show the exact speed from the point with the time taken by GPS Device. Geofence alerts have the same time interval & 300-500 meters by coordinates.

Will the vehicle device run down the battery of my vehicle?

No GPS Tracking device is a small and efficient device that comes with a minimum 3.7 V 170 mAh rechargeable Li-ion battery which consumes very little battery. On the other hand, it has the function of ‘GO TO SLEEP’ which takes the device on sleep mode when it detects no activity for 1-2 hours.

Where will the AlphaTrack unit work?

In Simple Alpha Track GPS Tracking System along with its hardware works worldwide. It does not matter which vehicle & which country, we have the capacity to work around the globe.

When can I use the AlphaTrack tracker to know my vehicle’s location?

You can check your vehicle’s location 24/7 by sitting anywhere through your mobile phone, a computer system having internet connections, or by calling our Control Room. Ensuring 24/7 access to your vehicle is the premier duty of AlphaTrack.

Can I access current and past data?

Yes of course you can access your vehicle history up to 1 year from your Mobile App/Web Access directly, however, you can also check your data beyond the 1 year (365-days) by calling/contacting our Control Room staff for further assistance.

You are promising ‘real-time’ tracking. Is this true? How does it work?

Yes of course we are promising real-time tracking. It is true because it is possible. As GPS Tracking Device works on GSM Signals based functionality. All our SIMs are 4G Data Services and enabled to provide quick transmission of communication between device and software. Within 30-seconds enabled updates you definitely get a ‘real-time tracking’ experience.

I do not want my drivers to be aware of the AlphaTrack GPS tracker in the car. Can I install it and track it without them knowing?

Yes, you can install a tracking device in your vehicle without letting information about it to anyone. During the service agreement, you can further request to make it more secret i.e. not identifiable to anyone. Our team makes sure of the secrecy & confidentiality of your services.

How do I install the AlphaTrack Vehicle Tracking Device?

Upon confirmation of the order, our technical team visits your location and inspects your vehicle. You just have to call us or write us an email rest is our duty to serve you with quality services to make your vehicle secure.

Can anyone besides me have access to get information about my vehicles’ location?

Nobody can access and gets information about your vehicles’ movement or location unless you share your credentials with anyone. AlphaTrack is a premier car tracking company and ensuring client privacy is the first duty.